Posted by viniadf on 05/15/16 - 10:57 AM
#17
butchdavis wrote:
OK, now I clearly understand that the clearly stated purpose of your post on this forum is to warn potential buyers of Boston Whaler boats and Mercury Marine engines that they should not expect any warranty service other than that which is spelled out in the warranty.
Thank you. I'm a bit surprised that any savvy consumer would expect any service above or beyond what is bought and paid for in the purchase price of a product.
Based on your warning I will not expect Mercury Marine nor Boston Whaler nor my selling dealer to replace my Mercury Verado engine if it needs a repair. Clearly, based on your unfortunate experience, I can only expect them to repair the engine.
Not sure if you're being sarcastic or not, but it goes beyond that. People need to be aware that if they run into a situation like mine, where a repair can't be made, these particular manufacturers will hide behind their warranty and instead of providing you a product that you spent over 1/4 million dollars for, then in my case lie (some may say mislead) to you to avoid bad press. I purchased the extended warranty thinking it would be great, I didn't realize it could work against you. As they keep making patch repairs, instead of replacing the defective rigging/motors, I lose time on the water, lose value in the vessel (who would buy a boat that's in the shop every two weeks for repairs) and be placed in unsafe situations. But guess what, they're abiding by that warranty.