Thread subject: Whaler Central - Boston Whaler Boat Information and Photos :: 2015 Boston Whaler Conquest-Review-Complaint

Posted by viniadf on 05/14/16 - 8:31 PM
#15

Reonainoue wrote:
It appears that the current dealer is incompetent.....dealers should be able to fix these issues you mentioned.....BW might be keeping it as a dealer due to the sales volume.

Take it to Hampton Watercraft for the second opinion/fix the issues, and I'm sure they have the skills to make your boat perfect. The thing is they may not want to take care of you as the fuss you made on another site.


Thanks for the input, but I addressed this in the post just prior to yours.

And as for me making a FUSS... what is someone supposed to do when their boat breaks down over and over and over again, after you have about 300K invested in that boat and only until I made a "FUSS" have I gotten anyone's attention to take this issue more serious. Dealers don't make repair decisions and in my case the dealer is not even diagnosing the problem, a MERCURY EMPLOYED EXPERT is. Even if I went out to Hampton Watercraft, (which is over an hour away and would require a commercial shipper, more cost to me) they would have to go through the same MERCURY EMPLOYED EXPERT to secure the authorization to make the repair. I think what the misconception here is people think I'm bringing the boat to the dealer and the dealer mechanics are diagnosing and repairing the boat incorrectly. That's wrong, MERCURY's OWN EMPLOYED EXPERT is looking at the boat. I've spoke with Mercury Mechanics and each one told me to have this particular Mercury Expert look at the boat, that he's the best. AND HE IS THE GUY that has been on the boat. Heck, I'm not even blaming him. He's excellent. He knows his stuff. As this continues it becoming more and more obvious that there is a systematic problem within the rigging somewhere which is providing some type of irregular voltage which after some time, is causing damage to various motors and pumps on the boat.

The answer I don't have is (although I have my suspicions): Why doesn't Mercury Just pull it all out and do it all over again? They keep identifying the symptoms when they occur but can't identify the cause. As you may know, these motors are very high tech, add the joystick to them, and all of these problems could be arising from one small crimped wire somewhere. The problem is they haven't been able to ID the root cause, and thus the problems just continue.

I sincerely apologize if this post is a bit forward, but when are people going to point the finger at MERCURY and BOSTON WHALER (they are the ones who rigged the boat and there is already documentation that notes that their initial rigging was incorrect) and stop taking cheap shots at the local dealer who is basically just providing a place for me to bring the boat to so Mercury can inspect, diagnosis and direct the repair? Again, I apologize for the interpreted tone of this response. I thank you for your thoughts and input. I would agree with you in 99% of the cases, but not in this unique situation.

Edited by viniadf on 05/15/16 - 3:45 AM