Posted by viniadf on 05/14/16 - 6:31 PM
#13
ursaminor wrote:
Having read the very lengthy thread you've posted on another site, I can't help but wonder why for the love of all that's holy you have not taken this boat to either A: another Boston Whaler dealer or if that's not an option B: another Mercury dealer.
Seriously, the problem is the dealer / techs that have been attempting to and failing to properly perform the warranty work. These engines have been available for a number of years! The technology is well understood. I'll grant you the joystick steering is a relatively new product but there must be training available to service it. This is not intended as a swipe / criticism of you personally, more of a suggestion that you're wasting your time and peace of mind with the present vendor. I suggest that it's time to seek out another certified Mercury dealer to get the issues resolved so you can get on with enjoying your boat. I wish you the best of luck getting past this and back to enjoying boating.
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GREAT Comments, and let me explain..briefly
1st) There are just 3 Boston Whaler Dealerships on Long Island, NY. Two of them are owned by Marine Max (my current dealer) and the other one is more than an hour away. The boat needs to be commercially shipped due to its size, and of course this isn't something that Boston Whaler or Mercury would pay for.
2nd) There are only a handful of Verado Certified JOYSTICK Techs in the area (personally I only know of TWO), thus options again are very limited. PLUS, and this is a HUGE PLUS, MERCURY has their OWN EXPERT PERFORMING THE DIAGNOSIS, not the dealer or dealer mechanics. So although its easy to blame the dealer, truly their hands are tied. They must get authorization to make repairs. It's up to Mercury to approve them. So what benefit would it be to me to incur the cost to go to another Mechanic when I have one of the BEST Mercury Employed Techs on the boat performing the diagnosis now?
3rd) My dealer has been very accommodating and has a vested interest in making me (their customer) satisfied. They would want me to buy my next boat from them (the sell several brands), continue to store the boat with them and continue to maintain my boat with them. When all of my problems are falling upon deaf ears, its only the dealer who has had my back and will work with me (which they have, and they have been great). What interest or commitment would I get from a guy who doesn't know me or my boat from "adam" after I incur the shipping costs and the additional down time? That dealer or Mercury Mechanic would have to contact Mercury for authorization anyway to proceed or have this SAME Mercury Employed Expert look at the boat.
I hope I answered your questions. I understand your logic and thought process and normally would agree with you, but in this situation I believe its beyond the dealers control and all they can do is be my advocate and assist me in resolving the issues.
Again, thanks for the input..great question and opinion.