Posted by viniadf on 05/14/16 - 1:26 PM
#11
bradsc wrote:
The OP wants new engines He has stated that clearly on another site. It is unfortunate for his troubles but I hope Whaler Central will not trash Boston Whaler nor Mercury. We can provide advice and share experiences, but hopefully we will take the high road here!
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I'd like to clarify this a bit. For an entire season I went back and forth to the dealer for multiple repairs. NEVER ONCE did I complain to Boston Whaler or Mercury Marine during this time. I accepted this as a new boat and they had to work out the kinks. Now this season (2016) started, and once again the boat has been in the shop 3 separate times while the boat has been used less than a dozen times. INSTEAD of the professionals, the experts saying what they would do, and step up to the plate and provide me with a safe and reliable boat, they ASKED ME, what I want. I'm not an engineer or a marine mechanic, and I said, well, since my motors have a history of failing and I also have a history of faults and loss of steering, I believe I need two new motors, installed and rigged by a Mercury Marine Employed Tech. I think that after missing 30 plus days on the water (now close to 40), this wasn't unreasonable. It's not like I requested a NEW BOAT or COMPENSATION. I just want a safe and reliable boat. NOW, because they keep dragging their feet, they are accelerating the depreciation of my boat and making matters worse! I didn't do that, they did by their lack of response to solve the problem. Why should I lose THOUSANDS OF DOLLARS on a boat for No Fault of my own? Who would accept that?
So I am not here to BASH Boston Whaler or Mercury Marine. I just want my factual story told so that when people are in the market of buying boats they can make an informed decision who they should give their money to. Further, because of what I've been through, I believe I may be able to help others who are running into problems with their boats/manufacturers as I'm learning how the game is played.