Posted by viniadf on 05/13/16 - 10:49 AM
#3
jollyrog305 wrote:
Wow – so sorry to hear about this. Other than a leaking cabin hatch and the (known) Verado Gen I issues (fuel float) – my Conquest has been fantastic (knock on wood/WhalerBoard).
I did have an issue with the GenSet control board and some components, which was determined to be user error – or more appropriately my under-use of the GenSet (recommended running it at least once a month). But Whaler and the dealer (who also does all the maintenance on the boat) in true customer satisfaction form worked it out with minimal cost to me – as this was WAY out of warranty and would/could have been a significant expense to me.
I have not had to call either Whaler or Mercury that often, but when I have, they have been incredible and very reasonable to work with. Take for example the fuel float(s), when it happened, I called Mercury the next day, who told me that the dealer had already called and that they told the dealer to replace the defective one, as well as any other floats I had on any other Verado’s (regardless of condition) at no charge. A few years ago a “better” float came out – and while out of warranty – the dealer replaced them and only charged me for the mobile charge (which is still a heck of a lot less then getting the boat pulled)
Hope things work out for you…the 285 is a beautiful boat
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Thanks, Mercury has been there for all the warranty repairs but at some point a lemon is a lemon.. just wondering when that point is. I am losing a ton of time from the water and use of the boat and on top of that I'm losing confidence in the boat and don't know WHEN the next problem will arise. I just hope I'm not 100 miles offshore.
As for Boston Whaler, they told me that they would assist and go beyond the four corners of the warranty, but that never transpired after I complied to their request.
Personally I have lost faith in Boston Whaler and Mercury. From reading these threads, and from what others have said, it appears the older Boston Whalers were the true work horses and superior boats. These new Brunswick models with all the technology from Mercury Marine, has been a total nightmare for me.
For anyone interested in more information about these issues, if you are considering buying a Boston Whaler, you can check out the following thread: (please do not point to other discussion sites)
Edited by Joe Kriz on 05/13/16 - 11:18 AM