Thread subject: Whaler Central - Boston Whaler Boat Information and Photos :: 2015 Boston Whaler Conquest-Review-Complaint

Posted by viniadf on 05/13/16 - 8:32 AM
#1

Has anyone else ran into these issues? Here's my story:
I purchased a brand new 2015 Boston Whaler 285 Conquest and took delivery of this boat in July 2015. Since that time it has been in for repairs many, many times and is currently back in the shop (I think I have lost close to 40 days now due to repairs, in 5 1/2 months). The boat has only been in the water for 5 1/2 months. I got it back April 1st after winter storage and it has already broken down twice. It has the Joystick and twin 250 Verados

PROBLEMS with BOAT/MOTORS
-Leaking Oil from Port Motor, took an entire season for them to eventually replace the power head after many attempted repairs

-Replace chaps, as they were retaining oil from the prior oil leak.

-Boston Whaler improperly rigged the motors (not my words, Mercury's words and I got it documented), causing various faults, error messages and a short circuit that left me stranded at night on the water with no electronics or steering, and caused wiring to melt.

-Power Steering Pump failed and required replacement

-Loss of Steering due to Fault Issues

-Failed forward bilge

-Failed aft bilge

-Defective aft bilge sensors that cause the aft bilge to run for hours with 1/8'' of water present. How long before this burns out, or activates a fuse/breaker and gets me stuck?

-Low Voltage Issues

-Port Motor Overheats due to a defective or improperly installed impeller

-Port Motor Overheats a 2nd time shortly after the first repair.

-Loss of Steering Again, as I was returning to my slip after picking the boat up from repairs

-Leaking Deck Hatch

-Replacing both actuator motors as they are not working 100% properly

-Installing Negative Jumper Wire (still don't know why this is being done, but apparently its a quick fix for something)

-NOW I have a Starboard Motor Oil LEAK, which they repaired.

AS of 5/12/2016
-They are now replacing the port power steering pump, electrical harness and checking fluid lines (as I lost steering twice in one day). This will be the 3rd power steering pump on the boat.

When I reached out to Boston Whaler, they don't care and blame Mercury (even though they are the ones that rigged the boat). When I reach out to Mercury, they tell me that all the issues are under warranty and they are fixing them per the warranty (but meanwhile I am missing a ton of time out of the water and all of these repairs are accelerating the depreciation of my boat, who would buy this boat with a service history that looks like this). On top of this the boat is simply not safe or dependable.

I would love to hear from others on this topic. Has others on here received the same or similar response from Boston Whaler or Mercury Marine when problems arise with their boats?

Edited by viniadf on 05/13/16 - 8:47 AM