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We purchased a stern seat for a 17' Whaler recently from Specialty Marine. The color of the wood was "blonder" than we wanted and quite frankly, didn't match the original wood well at all. I contacted them for a remedy and they bent over backwards to make it right. I have heard mixed reviews on their chrome items, but I have a set of replacement nav lights for my 25 and they also look great. I've not had one problem dealing with them. There was probably just a miscommunication along the way. Like I said - they shipped a new seat to us and paid the return shipping on the first one we received - for free. That earns them the benefit of the doubt in my opinion.